Watec offers a complete line of Color, Black/White, Day/Night, IP, HD and USB cameras that fit into virtually every application. All cameras are designed and hand assembled by experienced, long term Watec employees in Japan and at our ISO certified facility. Our innovative designs allow us to remain the leader in miniature color and low light monochrome camera technologies.
Watec, Incorporated is a wholly owned subsidiary of Watec Co., Ltd. Japan and the only authorized importer of the Watec brand products into North America. Established in 1999, Watec, Inc. offers superior aftersales support and our attention to market requirements allow us to stand above our competitors both in product quality as well as customer relations.
Watec remains the proven leader in the design and manufacturing of innovative, miniature CCD cameras for surveillance, law enforcement, image processing, medical imaging, factory automation, astronomy and military applications. We are honored to hold the reputation as the leading CCD camera manufacturer providing superior quality in miniature camera technology.
Since its inception, Watec's main objective has been the strict adherence to our very own WQC (Watec Quality Control) policies as well as adopting ISO standards to our current list of quality control measures which guarantee utmost quality to our clients around the world.
"Precision quality", "Guaranteed reliability" and “Superior Customer Support”; are terms coined by our clients describing Watec's products and services. It is a great honor that you, our customer, continue to consider Watec your number one CCD camera supplier.
... is the proven leader in the design and manufacturing of innovative, miniature CCD cameras for surveillance, law enforcement, image processing, medical imaging, factory automation, astronomy and military applications. Our quality and reliability allow us to assure our client a flawless, durable performance. We are honored to hold the reputation as the leading CCD camera manufacturer providing superior quality in miniature camera technology. It is a great honor that you, our customer, continue to consider Watec your number one CCD camera supplier.
Completed applications can be sent via email to Customer Support or faxed back to Watec at (845)-359-1391.
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Send us an email with your technical support related questions.Please, no sales questions.
Contact our Sales Department for all Product Sales related questions.
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Toll Free: 888-567-4294
Someone from the Watec Support Team will contact you promptly
Watec Co., Ltd. and Watec, Incorporated (Watec) [herein known together as Watec] warrant that its cameras will be free from defects in workmanship and materials under normal and reasonable use and correct assembly or installation for a period of three (3) years from the original date of purchase. Watec warrants that its lenses, monitors and control devices will be free from defects in workmanship and materials under normal and reasonable use and correct assembly or installation for a period of one (1) year from the original date of purchase. Watec will at its option repair or replace any product found to be defective. Watec will require that the product claimed to be defective be returned to Watec for its inspection, freight or postage prepaid by customer.
This warranty does not apply to or cover: CCD sensors, filters related to but not limited to CCD sensors, cameras, lenses, monitors and control devices that are provided as samples or that are sold as "used" or "refurbished"; power supplies, cables, connectors or any other accessories; damages due to misuse, abuse, accident, improper installation or operation, power failure, lack of reasonable care, unauthorized modification, ordinary wear and tear, affixing of any attachment or accessory not authorized by Watec; water or other elements, tampering, damage from transit except when shipped by Watec, damage from causes other than defects in materials or workmanship, interference with radio, television, computer or other communication transmissions, and acts of god. This standard warranty does not apply to or cover: CCD sensors, filters related to but not limited to CCD sensors for new cameras, cameras sold, cameras in inventory or cameras to be manufactured. Watec will not replace products as a result of dead pixels, hot pixels or pixel related issues.
Cameras, lenses, monitors and control devices sold by Watec are sold exclusively with model numbers beginning WAT-, GW- or W- Cameras, lenses, monitors and control devices sold under the Watec name but using model numbers beginning with letters or numbers other than WAT-, GW- or W- are not manufactured or sold by Watec Co., Ltd. and Watec, Inc. and therefore are not covered by Watec under this warranty.
The entire liability of Watec for any reason shall be limited to the amount paid by the purchaser to Watec for the product. To the maximum extent permitted by applicable law, Watec are not liable for any direct, indirect, special, incidental or consequential damages (including but not limited to: loss of money, goods, revenue, investment or profit; personal injury; property damage; loss of business; failure to realize savings or other benefits; and expenditure for replacement or substitute equipment or services) whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if Watec has been advised of the possibility of such damages, and even if a remedy set forth herein is found to have failed its essential purpose.
ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIODS SPECIFIED ABOVE.
Some states do not allow the limitation and/or exclusion of liability for special, incidental or consequential damages, or limitations on how long a warranty lasts, so the above limitations or exclusions may not apply to you. The warranty gives you specific legal rights. You may also have other rights which vary from state to state.
No person, agent, distributor, dealer or company is authorized to make any warranties or to promise remedies in addition to or inconsistent with those stated above.
The limitations of damages set forth above are fundamental elements of the basis of the bargain between Watec and the purchaser. Watec would not have been able to provide this product without such limitations.
Question: Where can I purchase your products in my country?
If you are located in the U.S. or Canada, please Click Here. All other non-U.S. inquires, please Click Here.
Question: How do I become a distributor of Genwac and Watec Brand products?
First, you will need to fill out a Credit Application and fax it to: (845) 359-1391.
Next, you need to print, read through, sign, and send back the original copy of the Distributor Agreement to:
Question:My lens does not seem to be compatible with your camera.
Check lens type i.e. manual, DC auto iris or Video auto iris. If DC or Video please check pin configuration (Click Here) to be sure the pins are set accordingly.
Other suggestions: Check your power supply. Check level control setting (above auto iris socket) Check ALC of lens.
Question: I am not receiving a video signal.
Check center pin of BNC connector or video in connection to be sure it is secure. Check power supply to guaranty it meets requirements specified in your Operators Manual. Check setting on lens iris to be sure it is functioning properly.
Question: Do you supply cameras with digital output?
Unfortunately, our cameras do not come equip with USB or IEEE1394 format.
Question: How should I transfer images taken by Watec cameras to a computer?
You can use Watec cameras if your computer is capable of receiving either one of the composite video signal NTSC, EIA, PAL, CCIR format. The video signal taken by Watec cameras can be transferred to your computer by using a video capture card.